A fintech company specializes in cloud-based enterprise financial management solutions that offer a range of services including accounting, budgeting, and financial reporting. These services are designed to help businesses optimize their customers financial operations. By leveraging cloud technology, the company provides seamless integration, real-time data access, and enhanced security for clients worldwide.
As part of its commitment to innovation, the company develops applications that simplify financial management, allowing businesses and individuals to manage their finances more efficiently. However, despite their expertise in application development, they encountered significant challenges in managing the IT infrastructure. The team wanted to focus on improving financial solutions instead of dealing with the complexities of server maintenance and the need for a support system that could resolve issues more quickly.
Challenges: Managing Growth & Complexity
As the company experienced rapid growth, it needed a more efficient way to manage its operations. Before adopting managed services, it faced several challenges. When issues arose, the company could only rely on AWS documentation for guidance. However, referring to AWS documentation was often slow and did not always provide the precise solutions needed.
With customers worldwide across different time zones, the company required 24/7 support to keep services running smoothly and efficiently. Additionally, the company has a 99.99% Service Level Agreement (SLA) for its customers, that means systems need to remain highly available and reliable. To maintain efficiency and stability, the company needs a solution that would simplify operations and allow the company to focus on delivering value through its applications.
The company also struggled with unused cloud resources which led to unnecessary costs. At the same time, the company frequently tested new technologies like Amazon MQ and AWS Transfer Family to enhance its services. However, with so many tests and new features launched, keeping everything organized became difficult.
Our Solution: Smarter Cloud Management
To address these challenges, we implemented a Nebula Cloud Console (NCC) Managed Services solution to enhance performance, improve security, and simplify operations. This approach allowed the company to focus on innovation while we managed the infrastructure complexities.
To support their 99.99% SLA, we ensured their infrastructure remained secure and reliable by implementing several AWS services, such as AWS Security Hub, for continuous monitoring and risk detection. Also, regular EC2 patching reports kept their systems updated and protected.
To enhance operational efficiency, we developed automated DevOps pipelines that eliminated manual processes and accelerated application updates. This initiative effectively reduced delays, increased system reliability and allowed the team to prioritize business-critical functions. We also implemented Auto Scaling to enable them to adjust resources based on actual demand. Additionally, we deployed Amazon MQ to simplify messaging infrastructure management, improve reliability, and ensure low latency performance for their applications.
Since the company operates globally, it requires 24/7 support. We assigned a dedicated support team to assist them whenever needed. To prevent issues, we conducted weekly meeting reviews with their team and provided troubleshooting and maintenance services to minimize downtime and maintain system reliability.
We also established housekeeping protocols to remove unused resources and ensure the system remained efficient to avoid unnecessary cloud costs. Furthermore, we set up secure Client VPN access and a shared document repository to make it easy for their team to access reports and important files anytime.
Results: Business Innovation, Efficiency, and Reliability
With Nebula Cloud Console (NCC) Managed Services, the company has significantly improved its operations. From complexity to simplicity, it can identify solutions more quickly and gain deeper insights into complex challenges.
Enhanced cloud management has streamlined business processes, ensuring applications run smoothly and without disruption. This significant reduction in downtime not only improves reliability but also enhances overall availability. As a result, the company has successfully established a 99.99% SLA to ensure its applications remain available for customers worldwide.
By leveraging NCC Managed Services, the company has significantly increased operational efficiency. This strategic approach allows them to focus on long-term objectives and drive innovation. Through these managed services, they have optimized resource allocation, strengthened security, and created a cost-effective cloud environment to support future growth.
Innovate Faster with NCC Managed Services
By using Nebula Cloud Console (NCC) Managed Services, the company was able to focus on what they do best in building financial apps. They no longer had to worry about infrastructure, security, or scaling. Everything was handled smoothly with a reliable and scalable cloud setup. As a result, their customers can rely on their applications for financial management, improving both reliability and productivity. Our comprehensive cloud management enables them to concentrate on what is most important, driving business growth and supporting innovation.
