About the Company
A leading pharmaceutical company in Indonesia has been supporting healthcare needs across the country through a wide range of medicines. With decades of experience in the industry, the company has built a strong market presence and become an important part of Indonesia’s pharmaceutical sector.
As the business continued to grow, the company began expanding beyond traditional pharmaceutical products into the medical devices. This expansion introduced products such as blood glucose and cholesterol testing devices, while also driving the development of digital applications to improve accessibility and overall user experience.
With operations and digital initiatives growing at the same time, the company’s cloud environment also became more complex. Limited visibility into the infrastructure and rising cloud costs gradually became major challenges and increased the need for a more structured and scalable approach to managing its cloud operations.
Challenges: Limited Visibility and Rising Cloud Costs
To support its growing operations and digital initiatives, the company has adopted a multi-cloud environment across its systems. However, as the environment became more complex over time, managing cloud resources efficiently also became increasingly challenging, particularly due to rising costs and limited visibility into resource usage.
With the previous partner, access to the cloud account was restricted, making it difficult for the internal team to fully understand the existing environment, including active resources and system configurations. This limited visibility also made it more difficult to monitor performance and identify opportunities for cost optimization. At the same time, communication with the support team was not always effective due to language barriers and time zone differences, which often slowed down coordination during urgent situations.
Solution: Improving Cloud Visibility and Cost Control with Nebula Cloud Console (NCC) Managed Services
To overcome these challenges, the company entrusted Central Data Technology (CDT) to manage and optimize its cloud environment.
CDT introduced a more structured and transparent managed services approach, supported by Nebula Cloud Console (NCC). With more responsive 24/7 operational support from the NCC team, the company experienced faster issue handling and more reliable system performance.
The company also gained better visibility into its cloud environment through regular monthly reporting and operational insights provided by the NCC team. These reports helped the company to better understand cloud usage, monitor operational performance, and identify areas for continuous improvement.
To optimize cloud costs, the NCC team conducted a comprehensive assessment of the existing environment by identifying unused resources, performing workload right-sizing based on actual usage needs, and replacing 3rd party tools with more efficient alternatives. The company also adopted Savings Plans as part of its long-term cost optimization strategy, which helped improve resource utilization and reduce unnecessary spending.
To ensure a smooth transition, the NCC team also handled the end-to-end onboarding process, including account migration and environment setup. The entire transition was completed in approximately six weeks and ran smoothly without any issues.
Results: 46% Cost Reduction and Full Visibility into the Cloud Environment
Following the implementation of NCC managed services, the company experienced significant improvements in cloud cost efficiency and operational visibility.
By optimizing resource usage and improving overall cloud management, the company achieved approximately a 46% reduction in cloud costs, resulting in significant savings and stronger cost control.
At the same time, the company now has full visibility into its cloud environment through regular reporting and operational insights provided by the NCC team. This allows the company to better monitor cloud usage, track operational performance, and make more informed decisions for ongoing improvements.
The company also experienced more responsive operational support with faster issue handling and smoother coordination, especially during urgent situations. With support from the NCC team, communication became more effective, helping eliminate previous challenges and improving overall collaboration.
In addition, routine updates and maintenance are now handled more consistently, helping maintain system stability and performance. With more reliable operational support in place, the internal team can focus more on business priorities while reducing day-to-day operational concerns.
Moving Forward: Innovation and AI for Future Growth
With a more stable and efficient cloud environment in place, the company is now preparing for its next phase of digital growth. The focus is on modernizing applications, developing new digital solutions, and exploring how AI can support future business innovation and expansion.
In this journey, CDT will be entrusted with a greater role, moving beyond managed services to support future innovation and modernization initiatives.
